Laundry OS by Waydots
Privacy Policy
Laundry OS is software that laundry and dry-cleaning shops use to take orders, bill customers, manage deliveries, staff and supplies. We collect only what the shop needs to run the app, we do not sell anyone's data, and shop owners can ask us to delete their account at any time.
Who we are
Laundry OS is provided by Waydots Travels LLP, a limited liability partnership registered in India ("Waydots", "we", "us"). This policy applies to the Laundry OS Android app and the web app at laundry-os.waydots.com.
Who uses Laundry OS
Laundry OS is a business tool. Shop accounts are created only by Waydots for laundry shops (shop owners, their staff and delivery staff); there is no public sign-up. A shop's customers do not need an account; the shop enters their details when it takes an order. Distributors who supply a shop can open a private link to share their price list and receive orders, without an account.
The shop decides which customer details to record and is responsible for having a valid reason to collect them. Waydots stores and processes that information on the shop's behalf so the app can work.
Information we collect
Shop owner and staff accounts
- Name, shop name, shop address and shop location
- Mobile number, used as the login ID
- Password (stored securely by our authentication provider; we cannot see it)
- Staff roles and, if the shop turns on these features, salary, advance and payment records
Information a shop enters about its customers
- Customer name, phone number and area or delivery address
- Order details: items, services, prices, order status, pickup and delivery dates, and notes
- Payment method (cash, card, wallet or credit), amounts paid and amounts due. Laundry OS does not process card payments and does not store card numbers.
Distributors and purchases
- Distributor name, WhatsApp number, company details, product price lists and orders
- Purchase bills and expenses the shop records, including photos of bills if the shop adds them
Location
- If a shop uses delivery staff and turns on location sharing, the delivery staff member's location is shared with the shop only while they choose to share it, so the shop can see deliveries in progress.
Technical information
- Basic device and app information needed to keep you signed in and to fix errors, such as app version and error logs
Laundry OS does not read your contacts, messages or files. Photos are used only when you choose to take or add a bill or price-list photo. Device permissions such as location or camera are requested only when a feature needs them.
How we use information
- To let shops sign in, create orders, print or share bills and reports, and track work and deliveries
- To show a customer the status of their own order through the order status link
- To let a shop compare distributor prices and send orders to its distributors
- To provide optional smart features the shop chooses to use, such as reading a bill or price-list photo
- To provide support, fix problems and keep the service secure
- To contact shop owners about their account, billing or important changes
We do not use customer information for advertising and we do not sell personal information.
Order status and distributor links
Each order has a private status link the shop can share with its customer. It shows the order status and bill, not the customer's full history. Each distributor gets a private link to their own price list and the orders sent to them. Anyone with a link can open it, so shops and distributors should share links only with the right person.
Smart (AI) features
When a shop uses an optional smart feature, such as reading a photo of a bill, the photo or text is sent to our AI service provider only to produce the result, and is not used by us for advertising.
Where data is stored and who we share it with
Data is stored with Google Firebase (Google Cloud), which hosts the app and database. We share information only with service providers that help us run Laundry OS (hosting, authentication, AI processing), when the shop asks us to (for example, sending a message or order through WhatsApp from the shop's own phone), or when required by law. Messages sent through WhatsApp are sent by the shop from its own device and are governed by WhatsApp's terms.
Security
Data is sent over encrypted connections (HTTPS). Access is limited by login and role: staff see only what their role allows, and each shop's data is kept separate from other shops.
How long we keep data
We keep a shop's data while its account is active so it can see past orders and reports. When an account is closed, we delete the shop's data within 90 days, except records we must keep by law.
Children
Laundry OS is a business app for shop owners and staff. It is not directed at children, and we do not knowingly collect information from children under 13.
Delete your account or data
Shop owners can ask us to delete their shop account and all its data at any time. Send a WhatsApp message to +91 98469 86402 from the registered mobile number with the shop name and "Delete Laundry OS account". We confirm and delete the account and its data within 30 days. A shop can delete individual customer records itself, or ask us to.
Changes to this policy
If we change this policy we will update the date above and, for important changes, tell shop owners in the app or on WhatsApp.
Contact
Waydots Travels LLP · waydots.com · WhatsApp +91 98469 86402